100% Results Guaranteed or Your Money Back ✅

TERMS & CONDITIONS

WHITERSHINE FAMILY TRUST and their associates are providing their services to you subject to the following terms, which are also known as our terms and conditions (“Terms of Use”). By gaining access and choosing to peruse this website, you accept and agree to these Terms of Use. If you choose not to agree to these Terms of Use, you are advised to discontinue use of this website.

WHITERSHINE FAMILY TRUST (owner of the WHITERSHINE brand) is an Australian registered company (ABN 12 751 691 851). If you need to contact a WHITERSHINE FAMILY TRUST representative please fill out the form on our ‘Contact’ section of our website otherwise contact us on hello@whitershine.com. WHITERSHINE FAMILY TRUST reserves the right to change and alter these terms without giving prior notice and it is up to the user of the website to take responsibility to return to this page to review any changes that have been made. These changes take effect from the exact time of posting on this website. It is advised before the purchase of any product that you review this section. The last time these Terms and Conditions were altered was on the 28th of November 2018.

Privacy Policy

WHITERSHINE FAMILY TRUST enforces a strict privacy policy which every employee of WHITERSHINE FAMILY TRUST must comply with. WHITERSHINE FAMILY TRUST will not disclose information of its customers to any third party. In the event of a sale, merger or acquisition of WHITERSHINE FAMILY TRUST company, WHITERSHINE FAMILY TRUST will transfer customer details to the new owners. The transfer of the information will be dealt with appropriately and in the most secure form possible.

Product Availability and Prices

WHITERSHINE FAMILY TRUST will attempt to make the product and quantities advertised on this site available at all times. However this cannot always be guaranteed and WHITERSHINE FAMILY TRUST will not be liable for any products that are not available at the time of your checkout. The customer will be notified as soon as possible when this occurs and advised on what to do to solve this problem. WHITERSHINE PTY LTD's prices are subject to change without notice. WHITERSHINE PTY LTD reserves the right to refuse or terminate/cancel orders when there has been website malfunction or error such as technical difficulty or an incorrect price being displayed. Notification to the customer will be facilitated immediately after this has been notified to us and any payment already received from the customer will be refunded.

Promotions

All promotions are subject to availability and while stocks last.

7 Day Smile Challenge

Competition Rules:
- $300 AUD will be sent to the winner via PayPal, or their specified Bitcoin address.
- There must be at least 10 entrants for the prize to be awarded, but don't worry! If there are not 10 entrants in the month you enter, your entry will simply be pushed back to the next month so you can still win! :)
- We may chose to give away $300 regardless if there are not 10 people that have entered the competition

Free product conditions:
- You must have at least 100 genuine instagram followers, twitter followers, or facebook friends, to receive the free product.
- Free express shipping for all Australian customers, international customers must pay for shipping (for now, this will also be free for international customers soon). 

Terms of Product Use

This site is solely an online store for oral/beauty products. This website is not a substitute for professional medical advice, however we do advise to consult your health care practitioner/dentist/doctor/ or physician before the purchase of any products listed. Your physician or health care practitioner should address any concerns, medical questions and queries regarding the possible treatment of any medical condition. WHITERSHINE FAMILY TRUST does not, and is not, able to give or intend to give any answers to your medical related questions. This website does not replace any medical professional resource.

WHITERSHINE FAMILY TRUST does not represent themselves as a doctor/physician and nor is this implied. Whiteness from this product will vary from patient to patient and will be different depending on the structure of ones teeth, the number of times it is being used or the duration of time on each whitening session. The results of these products are not guaranteed by WHITERSHINE FAMILY TRUST. Teeth whitening may not be uniform due to the difference in people’s teeth and WHITERSHINE FAMILY TRUST are not liable for any unexpected results. Whitening fades with time and a regular up keep is recommended in order to maintain white teeth. Whitening products will not whiten dental work such as veneers, crowns, bridges or cavities. By placing an order through WHITERSHINE FAMILY TRUST you accept all risks associated with the product, you agree that WHITERSHINE FAMILY TRUST will not be held liable for any unexpected results, or complications that may arise as result of the product.

IF YOU NEED MEDICAL ATTENTION, CALL 000 (In Australia) OR YOUR DOCTOR IMMEDIATELY.

PEOPLE UNDER THE AGE OF 18, WHO ARE PREGNANT, HAVE HEALTH PROBLEMS, PERIODONTAL DISEASE OR GUMS THAT ARE IN POOR CONDITION, OVERLY SENSITIVE TEETH, WEAR BRACES, HAD RECENT ORAL SURGERY, DECAYED TEETH, HAVE ROOTS EXPOSED, HAVE COLITIS, HAVE JAW PROBLEMS, OR ARE ALLERGIC TO ITEMS INSIDE THE GEL SHOULD NOT USE THIS PRODUCT. It remains the user’s responsibility to ensure you are not allergic to ANY of the ingredients inside the gel or product before using.

Shipping Time-Frames

Australia:
1 - 2 Business Days

International:
5 - 15 Business Days

Shipping and Handling Information

Orders may end up being returned for various reasons including: non-payment of Duty & VAT, incorrect address, unclaimed at post office, etc. If a package is returned or rejected, the customer will need to email hello@whitershine.com to arrange redelivery and will also have to pay for all postage costs.

 

WHITERSHINE FAMILY TRUST will help as much as possible to trace a missing parcel, however if untracked standard shipping is selected, it is the customer’s responsibility to follow up with the carrier.


Please direct any shipping related inquiries to hello@whitershine.com.

Taxes, Duties and/or VAT

There may be Taxes, Duties and/or VAT applied by customs towards your order when, or after delivery is made. These charges may not be inclusive of the original shipping charge, and are unable to be paid for, or reimbursed by WHITERSHINE FAMILY TRUST. If you are unsure of the charges and whether you will be affected, please contact your local customs office.

Returns Policy

Results will vary greatly from person to person, depending on the type of teeth or conditions of teeth/stains the user has. It may take a number of months to completely rid your teeth of tough stains. We here at WHITERSHINE FAMILY TRUST are not able to refund purchases unless the product is defective.

WHITERSHINE FAMILY TRUST will offer a refund, but only within 8 days and only for defective items.  This refund is only available if all items provided are returned in their original state, and include all packing material, original manuals and instructions, and any accessories that came with them. Partially returned items will NOT be accepted. Once the LED light and mouth tray has been used, it will not be liable for a refund. It is the customer’s responsibility to pay for shipping costs upon return. Refund will be limited to the cost of the item being returned via regular post not express. An item returned via express is the responsibility of the user and a partial refund of only the actual regular mail will be refunded. It is the user’s responsibility to be aware of this.

If an item has a defect and needs to be returned, you must first email hello@whitershine.com and describe your problem.

Money Back Guarantee

Achieve a whiter smile or get your money back! We're so confident that you'll absolutely love the results of our products that we've introduced our 100% Results or Money Back guarantee.

We proudly guarantee that your teeth will improve by a minimum of 2 shades after using our products as recommended.

To qualify for our money back guarantee simply follow the instructions below:

  1. Within 3 days of your order being delivered, take a clear photo of your teeth before using our products and email this to us at hello@whitershine.com with the subject header "WhiterShine Money Back Guarantee".
  2. Use any of our Kits for 7 days, 30 minutes a day.
  3. Take another clear photo of your teeth and email this to us in the same email chain.
  4. Once approved, send back your product and provide us with the tracking number in the same email chain within 30 days.
  5. Refund will be processed once we have received the product at our warehouse.